Shipping, Returns & Exchange Policies
Original Art & Custom Orders
When will I get my order?
Usually it takes 1–3 days to fulfill an order, after which it's shipped out. Custom orders take longer — please reach out to get an estimate.
Where will my order ship from?
Original art is shipped directly from my studio in Boise, ID.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Check with your neighbors in case the courier left the package with them
If the shipping address was correct and the package wasn't left at the post office or a neighbor's, get in touch at hello@nicobarclay.com with your order number.
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
Apparel & Printed Products
When will I get my order?
Usually it takes 3–7 days to fulfill an order, after which it's shipped out. Estimated shipping times:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
Apparel and printed products are fulfilled through an on-demand fulfillment partner with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely by country, so please check with your local customs office directly to see if duties and taxes apply to your purchase.
Orders
How are your products made?
Original art is hand painted at my studio in Boise, ID. Prints, stickers, and books are printed and shipped from my studio as well. Apparel and other printed products are fulfilled through print-on-demand partners with locations worldwide — your order is printed and shipped from whichever facility can do it most efficiently.
How do I track my order?
You'll receive a tracking link via email when your order ships. If you have any questions about your tracking or shipment, email me at hello@nicobarclay.com.
I received a wrong or damaged product — what should I do?
So sorry if something arrived damaged! To help resolve this quickly, please email hello@nicobarclay.com within one week of receiving your order with photos of the damaged product, your order number, and any other relevant details. I'll get back to you with a resolution as soon as possible.
Returns & Exchanges
What's your return policy?
I don't offer returns or exchanges, but if something is wrong with your order please get in touch at hello@nicobarclay.com and I'll make it right.
Do you offer refunds?
Refunds are only offered to customers who receive the wrong items or damaged items. If either of those apply, email hello@nicobarclay.com with photos of the wrong or damaged items and I'll sort it out for you.
Can I exchange an item for a different size or color?
At this time I don't offer exchanges. If you're unsure which size would fit better, check the sizing chart in the product description — there's one for every item in the store.
Though rare, it's possible that an item was mislabeled. If that's the case, please let me know at hello@nicobarclay.com within one week of receiving your order. Include your order number and photos of the mislabeled item and I'll send you a new one or issue a refund.